Welcome to the THE HIDDEN FOLKS website. THE HIDDEN FOLKS provides the content and services available on the website to you subject to the following terms and conditions ("Terms and Conditions"). By accessing or using the website, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy ("Privacy Policy").



(A) "Services" refers to the services provided by The Hidden Folks on the Site.

(B) "Site" means www.thehiddenfolks.com.

(C) "we", "us" or "our" refers to The Hidden Folks and its Parent, Subsidiaries and Related Entities.



(A) Your use must, at all times, only be for your own, non-commercial, personal use. You are responsible for all communications, including but not limited to, the transmission, uploading or posting of information onto or through this site by you or through your login and you shall be responsible for the consequences of any such communications to the site.

(B) You must not use the Site for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of The Hidden Folks or others. Notwithstanding any other rights or restrictions in these Terms and Conditions, you must not use this Site for any of the following purposes:

i. Transmit via or through the Site any information, data, text, images, files, links, or software except in connection with your authorized use of this Site or otherwise in response to specific requests for information by us;

ii. Introduce to the Site or any other computer or web site viruses, worms, Trojan horses and/or harmful code;

iii. Obtain unauthorized access to any computer system;

iv. Impersonate any other person, including but not limited to, a registered user of this Site or an employee of The Hidden Folks;

v. Invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity;

vi. Misrepresent the identity of a user or use a false e-mail address;

vii. Tamper with or obtain access to this Site or any component of this Site;

viii. Conduct fraudulent activities; or

ix. Collect or harvest information regarding other users of the Site for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

(C) In the event of any unauthorized use or misuse of your account, you must notify us at the following address: heyo@thehiddenfolks.com immediately. You are responsible for maintaining the confidentiality of your login details and you accept responsibility for all activities that occur under your login.

(D) We reserve the right to, at any time and without prior notice to you, revise the products and services available on and through this site, including the decision to change, suspend or discontinue any aspect of this site without liability to you or to any third party.

(E) We may, at our sole discretion, impose rules for and limits the use of this site from you or restrict your access to part, or all, of the site without prior notice. Any such rules, including but not limited to limits or restrictions, shall be incorporated into and form part of these terms.

(F) We may impose additional terms and conditions specific to any products, orders or aspects of your use of this site, including but not limited to, with respect to the ordering, shipment and return of goods purchased through this site and rewards offered from time to time by The Hidden Folks. These additional terms shall be incorporated into and form part of these terms. In the event of any inconsistency between these terms and any additional terms, the additional terms shall prevail to the extent of the inconsistency.



(A) Your membership is formed based on the following terms:

i. You must be above 18 to register for this Site

ii. Registration is only limited to person(s) who hold a Singapore postal mailing address.

(B) A valid membership is only considered after you have completed the required information on the Site's registration form AND have verified yourself on the email notification sent to you after successfully completing the registration form. Once registered, you shall be the sole user and operator of your User Account.

(C) If you are discovered to be using multiple accounts from a single postal mailing address to abuse the Site/system, they will be deleted automatically without prior notice.

(D) The Hidden Folks reserves the right, at its sole discretion, to refuse or nullify registration to any subscriber without a reason for doing so. Additionally, membership is void where prohibited by law.

(E) As a member, you agree to provide true, accurate, current and complete information about yourself at all times as required by the Site's registration form, and you shall not impersonate any person or entity. You will maintain and promptly update the information under My Account page to keep it true, accurate, current and complete.

(F) Any passwords or rights given to you to obtain information or other contents are non-transferable, and must only be used by you.



(A) The information on this Site is believed to be complete and reliable; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. Errors will be corrected as soon as practicable. We reserve the right to:

i. Revoke any stated offer;

ii. Correct any errors, inaccuracies or omission; and

iii. Make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received).

(B) The Hidden Folks reserves the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without prior notice to you.

(C) The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available.



(A) Any redeemed or purchased products from the Site must not be resold. If you are found to do so, your account with The Hidden Folks will be automatically terminated without prior notice.

(B) The Hidden Folks reserves the right to, at its sole discretion, refuse to sell any of the listed products if it reasonably appears to us that you have the intent to resell the products.

(C) The Hidden Folks reserves the right to, at its sole discretion, limit the quantity of products redeemed or purchased by you at any time and for any reason.

(D) Any products or any item listed are subject to availability and will only be provided to you if you have paid the purchase price and the delivery fee.

(E) The listing of prices on the Site is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between you and us is not entered into until we charge a valid credit card or otherwise accept payment from you.

(F) It's in your responsibility to determine the suitability of a product or service for you and The Hidden Folks excludes all liability in relation to this.



(A) Upon submission of your mailing address(es) to The Hidden Folks, you are required to double check the accuracy of the address(es). We will not be held liable for any loss or misdelivery of any redeemed or purchased product(s) due to your provision of a wrong or invalid address resulting from negligence on your part.



(A) All deliveries and its cost stated upon checkout include postage and handling fees.

(B) The estimated delivery time for purchased and/or redeemed item(s) is between 7-10 working days upon the date of checkout. 

(C) Any products redeemed or purchased by you from this Site will be delivered by a third party carrier. The Hidden Folks does not bear responsibility for lost parcel(s) or damaged mailed-out item(s) sent via Normal Mail. Hence you are advised to opt for Registered Postage or Courier option for tracking purposes. All title and risk to such products will pass to you upon delivery to the third party carrier by The Hidden Folks. Any products redeemed or purchased by you from this Site will be delivered by a third party carrier.

(D) The Hidden Folks does not accept any orders to any address outside of Singapore.

(E) If you fail or refuse to accept delivery or collect the products, we may, at our sole discretion:

i. Where appropriate, contact you and agree on the appropriate action to take;

ii. Dispose the product(s) in any manner we deem fit without being liable to you.



(A) You represent and warrant that if you are making any payments relating to the Services, any payment information you provided is true, correct and complete.

(B) You will pay the charges incurred for your use of the Services at the posted rates, including any applicable taxes, via the Site. Payment via the Site shall be completed through Paypal secured payment gateway. You need to agree to PayPal's terms and conditions for the use of PayPal's secured payment gateway which may be found at www.paypal.com.

(C) All payment must be made in full. The Hidden Folks may retain any item for which we have not received payment in full until such time we receive full payment. The Hidden Folks also reserve the right to dispose the item in any manner we deem fit in accordance with these Terms and Conditions.



(A) This Site contains materials, including but not limited to the design, layout, look, appearance and graphics, that are owned by or licensed to The Hidden Folks and are protected by applicable copyright, trademarks or other relevant proprietary rights and laws. You must not use, reproduce, sell, license, display, publish, adapt, edit or in any way create similar works from any of the content or materials published on this Site.

(B) The Hidden Folks does not claim ownership of any content or materials you make available through the Site. However, you grant The Hidden Folks a perpetual irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create similar works, and sublicense such content or materials or part thereof without any obligation of compensation or attribution to you. You represent, warrant and agree to grant The Hidden Folks the right to use such content or materials in the manner specified in this clause.

(C) The Hidden Folks relies upon a network of independent vendors who supply some of the goods advertised on the Site and, in some cases, drop ship them directly to you. We are not liable for any infringement of copyrights, trademarks, trade dress or other proprietary or intellectual property rights arising out of content posted on or transmitted through the Site, or items advertised on the Site, by our vendors.



(A) Your use of this Site, is at all times at your own risk and you assume all responsibility associated therewith. All information, content, materials or products available on or in any way through this Site are provided to you on an "as is" and "as available" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically, but without limitation, The Hidden Folks does not warrant the following:

i. The information available on this site is free of errors;

ii. The functions contained on this Site will be uninterrupted or free of errors;

iii. Defects will be corrected;

iv. This Site or the Server(s) that makes it available are free of viruses or other harmful components.



(A) You shall indemnify, hold harmless and defend The Hidden Folks, its Parent, Subsidiaries, and any related third party providers from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim (including but without limitation, claims made by third parties for infringement of intellectual property rights) by a third party that arises in connection with the following:

i. Your use or misuse of the Site;

ii. Your breach of the Terms and Conditions; or

iii. Your violation of any law or the rights of a third party.

(B) You agree to cooperate as fully as reasonably required in the defense of any claim. The Hidden Folks reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.



(A) In no event shall The Hidden Folks, its Parent, Subsidiaries, and any related third party providers be liable to you or any other user of this Site for any direct, indirect, incidental, punitive, special or consequential damages whether based on contract or tort arising out of your use or inability to use this Site.

(B) In no event shall The Hidden Folks, its Parent, Subsidiaries, and any related third party providers be liable for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to The Hidden Folks in connection with the applicable event, promotion or event giving rise to such liability.

(C) Without limiting the foregoing, in no event shall The Hidden Folks, its Parent, Subsidiaries, and any related third party providers have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of The Hidden Folks.



(A) We make no representation that information on this Site is appropriate or available for use outside of Singapore. If you choose to access this Site from outside of Singapore, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.



(A) If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you may request that they be removed by emailing to us at the following address: heyo@thehiddenfolks.com. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorized representative and must fulfill the following:

i. Identify the allegedly infringing materials;

ii. Indicate where on the Site the infringing materials are located;

iii. Provide your name and contact information;

iv. State that you have a good faith belief that the materials are infringing;

v. State that the information in your claim is accurate; and

vi. Indicate that "under penalty of perjury" you are the lawful copyright owner or are authorized to act on the owner's behalf.



(A) Membership may be cancelled at any time upon giving The Hidden Folks 10-days' prior notice of your intention to cancel. All membership cancellations should be directed to heyo@thehiddenfolks.com.

(B) Your cancellation of use of any Services shall not release you from any liabilities or responsibilities which have accrued prior to the date of cancellation, including but not limited to, your obligation to pay any outstanding charges.



(A) We may change these Terms and Conditions from time to time by posting the updated version of the Terms and Conditions on the The Hidden Folks website.

It is your responsibility to review the terms each time you visit the site. Your continued use of the Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes. This Terms and Conditions was last modified on 9 April 2018.



(A) The laws of the Republic of Singapore, without regard to the conflict of laws principles thereof, will apply to all matters relating to these Terms and Conditions.

(B) You accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with the Terms and Conditions.