The Hidden Folks | Return Policy

RETURN POLICY

For incorrect or defective items shipped, we have a 5-day return policy upon receipt of the order, subject to the following terms and conditions:

 

1. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.

2. Items purchased as part of a set or multi-item pack have to be returned as a whole set.

3. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable on www.thehiddenfolks.com.

4. We do not accept returns if you changed your mind about a product.

 

How do you return an item?

Please email us at heyo@thehiddenfolks.com with your order number and information on the affected item.

 

Can you get a full refund instead of an exchange of a new product?

Full refunds are only offered in exceptional circumstances.

INFORMATION

REACH US AT

+65 9423 3431

2 Kaki Bukit Ave 1, #02-01

Singapore 417938

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