For incorrect or defective items shipped, we have a 5-day return policy upon receipt of the order, subject to the following terms and conditions:
1. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
3. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable on www.thehiddenfolks.com.
4. We do not accept returns if you changed your mind about a product.
How do you return an item?
Please email us at firstname.lastname@example.org with your order number and information on the affected item.
Can you get a full refund instead of an exchange of a new product?
Full refunds are only offered in exceptional circumstances.